shippment and return policy                                    

                                 

shipping

Please Kindly Noted:
1. Total Delivery Time = Processing Time + Shipping Time  
2. Normally, Processing time is 1-2 working days for your stock order before shipped.
3. For e-Packet, it need 15-25 working days to dispatch. For any P.O.Box/APO/FPO address, the shipping time is 7-15 business days.We don’t recommend e-Packet and P.O box address shipping.
4. We will mark All orders as "Gift" or "Hair Sample" on the invoice to avoid custom charge. Usually, your order will not be charged a custom fee, but your local custom will check your package randomly, Sometimes there  will be custom charge which we are not responsible for the custom charge. We apologize for any inconvenience, but this kind of things is out of our control, hope you can understand that.
5. We will send you Tracking No. by our system email when your order is shipped out.
6. Your order will be shipped to your confirmed PayPal address and your shipping address on the website should be as same as your confirmed PayPal address.

cancel and exchange 

exchange

We always try our best to make our customer satisfied, If you do not absolutely love your purchase, we are pleased to offer a return or exchange service for you. We are more than happy to accommodate exchanges & returns of the hair that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair is hygienic product. For the hygiene and public safety problem, we DO NOT ALLOW used items to be returned.

 

exchange produre

You must contact us first (at [email protected]) within the 7 day period of receiving your order. We will provide you with our return address and tell you something should be pay attention to when you ship back the package to us. Please put your order No. and email on the package, after we
received your package, We will contact you the first time and arrange return/exchange for you.

PS:
1. NO Return & Exchange for customized hair & clearance products.
2. Only one time free exchange can be allowed. If you just requst to return the order, we will only deduct $19 freight after we receive the unused product.(BTW, Customized order can't be allowed to return or exchange. )
3.Buyer is responsible for all return or exchange shipping costs, we do not accept the return package by freight collect and we recommend that you send your return with a tracking number because We will NOT be responsible for lost return package.
4. We so not accept the return packages without our Return Authorization. You need to email us and get permission before do the exchange or return, If your hair is not be premised to exchange or return, we will return the hair to you at your cost.

fast exchange

 

In some case, our customers need the hair urgently, we provide Fast Exchange to our customers in here.
1.Please place a new order you want before you sent the hair to us, we will ship your new hair ASAP.
2.We will give you a full refund for your returned order after we received the returned package.Please note, the returned product should be new ,unused Or we can’t accept.

repair

 

Repair Type:
1.Detangle&Restyle the hair curl pattern
2.increase hair density
3.Repair shedding closure/wig.
Repair Charge:
1.Shipping Costs on Repair Service: The freight Back and forth will be paid by Customers.
2.Repair Fees: contact us for [email protected]