Please Kindly Noted:
1. Total Delivery Time = Processing Time + Shipping Time
2. Normally, Processing time is 1-2 working days for your stock order before shipped.
3. For e-Packet, it need 15-25 working days to dispatch. For any P.O.Box/APO/FPO address, the shipping time is 7-15 business days.We don’t recommend e-Packet and P.O box address shipping.
4. We will mark All orders as "Gift" or "Hair Sample" on the invoice to avoid custom charge. Usually, your order will not be charged a custom fee, but your local custom will check your package randomly, Sometimes there will be custom charge which we are not responsible for the custom charge. We apologize for any inconvenience, but this kind of things is out of our control, hope you can understand that.
5. We will send you Tracking No. by our system email when your order is shipped out.
6. Your order will be shipped to your confirmed PayPal address and your shipping address on the website should be as same as your confirmed PayPal address.
7.Signature for Package. It is strongly recommended A Signature for your package. If you authorize DHL or FedEx to leave the package at your address WITHOUT Signature . We won't be responsible for any package loss or damage.
We always try our best to make our customer satisfied, If you do not absolutely love your purchase, we are pleased to offer a return or exchange service for you. We are more than happy to accommodate exchanges & returns of the hair that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair is hygienic product. For the hygiene and public safety problem, we DO NOT ALLOW used items to be returned.
You must contact us first (at [email protected] with hair pics) within the 45 days period of receiving your order.
We will provide you with our return address and tell you something should be pay attention to when
you ship back the package to us. Please put your order No. and email on the package, after we
received your package, We will contact you the first time and arrange return/exchange for you.
1. NO Return & Exchange for customized hair & clearance products.
2. Only one time free exchange can be allowed. If you just requst to return the order, we will only deduct $19 freight
after we receive the unused product.(BTW, Customized order can't be allowed to return or exchange. )
3.Buyer is responsible for all return or exchange shipping costs, we do not accept the return package
by freight collect and we recommend that you send your return with a tracking number because We
will NOT be responsible for lost return package.
4. We so not accept the return packages without our Return Authorization. You need to email us
and get permission before do the exchange or return, If your hair is not be premised to exchange
or return, we will return the hair to you at your cost.
5.For hair extensions, in its original box, clearly untouched, unworn and odor-free-you can be removed from their box and held up to your hair to ensure correct colour, but the seal around the wefts cannot be broken.
all hair extensions which has been used can't be exchanged or return.
In some case, our customers need the hair urgently, we provide Fast Exchange to our customers in here.
1.Please place a new order you want before you sent the hair to us, we will ship your new hair ASAP.
2.We will give you a full refund for your returned order after we received the returned package.Please note, the returned product should be new ,unused Or we can’t accept.
1.Detangle&Restyle the hair curl pattern
2.increase hair density
3.Repair shedding closure/wig.
1.Shipping Costs on Repair Service: The freight Back and forth will be paid by Customers.
2.Repair Fees: contact us for [email protected]