Details

PRODUCT HELP

   Hair Color

  Actual hair fiber pictures appear different on different devices.  Please use the below picture for reference only.

  (Silky straight & Body wave) Malaysian Virgin Hair & Indian Virgin hair Natural Color & #613& #27 can be dyed to any color.  But if you choose specific color, such as #1, #1b,#2...,   then this hair can not be dyed to lighter color than its original color,even it is made using virgin hair.
  Brazilian Virgin Hair Natural Color Only can be dyed to Medium Colors, such as #1,#1B,#2,#4.If you choose specifice color ,such as #1b,#2...then it can not be dyed to lighter color than its original color.

(BTW: We strongly recommend not to dye the hair by yourself since the hair dye chemical will damage the hair cuticle, make the hair easy tangle and shedding. We are not responsible for any hair problem caused during dying.)

   Hair Length

Please Note:
If you are ordering a curly wig, the hair length can be drawn up approximately 3-4" from the curl depending on how tight it is.For waves, it can draw up approximately 2-3". Therefore, you may wish to order a little longer for curly or wavy textures to accommodate the drawing up of the hair and to achieve the full length desired.

Cap Construction

360 Glueless Lace Wig Cap

The wig cap is lace all-around and top are machine wefts. It has 4inches parting space at front and 2inches lace at back.It add adjustable strap at back, combs in front top, back and both side. It is convenient to wear and secure for application.It no need glue( or with a little glue), so as to be very suitable for customers who are allergic to glue. You also can wear it in high ponytail, High bun, updo, do many other hairstyles.

CapA Full Lace Wig Cap with Top Stretch
This wig cap has lace all around the perimeter, The crown is stretch lace, the other is swiss lace or French lace. You can wear your hair in updos and high ponytails. It need to be worn with Glue, when glued down, it will give you a natural hairline all around the perimeter. It can be parted anywhere throughout the unit.

CapB Glueless Full Lace Wig Cap with Top Stretch
This Wig Cap is a bit like CapA, It add adjustable strap at back, combs in front top, back and both side. It is convenient to wear and secure for application.It no need glue( or with a little glue), so as to be very suitable for customers who are allergic to glue. It can be parted anywhere throughout the unit.

CapC Glueless Full Lace Wig Cap
This Wig Cap is a bit like CapB, It also has adjustable strap at back, combs in front top, back and both side. It no need glue( or with a little glue), But itadd Metal Strips by two side ,make the wig more stable. It can be parted anywhere throughout the unit.

CapD Glueless Lace Front Cap With Stretch Back
This Wig Cap is Lace Front Wig Cap, It has 3inches of lace at front, The back is stretch with machine wefts. It also has adjustable strap at backand four combs on it .You can’t wear it in high ponytail, Only 3 inches lace you can part it at front. It no need glue( or with a little glue).

CapE Glueless Lace Front Wig Cap
This Wig Cap is similar to CapD, It has 3inches of lace at front, the other is machine wefts. It also has adjustable strap at back and four combs on it .You can’t wear it in high ponytail, Only 3 inches lace you can part it at front. It no need glue( or with a little glue).

CapF U Part Lace Front Wig Cap
This Wig Cap is made by machine wefts, There is only a U part lace area  and no  excessive lace at front. We can do it as middle part or sidepart, The other is machine wefts. It has one comb at front and one at back, It also has adjustable strap at back, It is chepar than other wig cap.

   Cap Size

  Here is the cap size for OMGQueen wigs. Our fitted caps are true to size but rarely, will run slightly smaller/bigger.

    Hair Density

Hair density is simply how many hairs are added to your hair system base.Our stock full lace wigs and lace front wigs are 130% density (default ).Some Celebrity Wig density is higher than standard stock density, Usually we have noted it on our website .We can custom other density wig as our customer request. However, your choice will depend on your styling preferences and individual profile. Most women can achieve a naturalappearance with our stock density wig.

    Lace Color

 All Hair have 1inches area bleached knots at front for closure,frontal and Wigs, So please DO NOT BLEACH the knots again, Otherwise bring a series of problems, we are not irresponsible！

The lace color is to match your scalp complexion not your skin tone. So you need to part your hair and see your scalp color then determine your lace color.Below info is Guidelines ,you can see it as reference.

Dark Brown: For the darkest scalp tone, Such as Naomi Campbell, Serena Williams, Kelly Rowland.
Medium Brown: For Beige scalp tones ,Such as Ciara, Eva Mendez, Eva Longoria.
Light Brown: For Light Brown scalp tones, Such as Tyra Banks, Beyonce, Rihanna.
White: For White, Off White or Cream Scalp tones. Such as Liv Tyler, Jessica Simpson. 

   Hairline

 All stock wig is normal hairline ,If you want the widow peak hairline ,it need about 4-6 days to process it :)

   Baby Hair

All our stock wigs have baby hair all around perimeter by default, Some celebrity wigs have no. If you dislike the baby hair, we need about 30-35 days to custom for you. We suggest you choose baby hair, Because it can give you more natural apprearence.

Here is the picture of the wig with baby hair.

Please Kindly Noted:
1. Total Delivery Time = Processing Time + Shipping Time  
2. Normally, Processing time is 1-2 working days for your stock order before shipped.
3. For e-Packet, it need 15-25 working days to dispatch. For any P.O.Box/APO/FPO address, the shipping time is 7-15 business days.We don’t recommend e-Packet and P.O box address shipping.
4. We will mark All orders as "Gift" or "Hair Sample" on the invoice to avoid custom charge. Usually, your order will not be charged a custom fee, but your local custom will check your package randomly, Sometimes there  will be custom charge which we are not responsible for the custom charge. We apologize for any inconvenience, but this kind of things is out of our control, hope you can understand that.
5. We will send you Tracking No. by our system email when your order is shipped out.
6. Your order will be shipped to your confirmed PayPal address and your shipping address on the website should be as same as your confirmed PayPal address.

We always try our best to make our customer satisfied, If you do not absolutely love your purchase, we are pleased to offer a return or exchange service for you. We are more than happy to accommodate exchanges & returns of the hair that have NOT been washed, tampered, altered and the lace have NOT been cut. Since Human hair is hygienic product. For the hygiene and public safety problem, we DO NOT ALLOW used items to be returned.

You must contact us first (at [email protected] with hair pics) within the 45 days period of receiving your order.
We will provide you with our return address and tell you something should be pay attention to when
you ship back the package to us. Please put your order No. and email on the package, after we
received your package, We will contact you the first time and arrange return/exchange for you.

PS:
1. NO Return & Exchange for customized hair & clearance products.
2. Only one time free exchange can be allowed. If you just requst to return the order, we will only deduct $19 freight
after we receive the unused product.(BTW, Customized order can't be allowed to return or exchange. )
3.Buyer is responsible for all return or exchange shipping costs, we do not accept the return package
by freight collect and we recommend that you send your return with a tracking number because We
will NOT be responsible for lost return package.
4. We so not accept the return packages without our Return Authorization. You need to email us
and get permission before do the exchange or return, If your hair is not be premised to exchange
or return, we will return the hair to you at your cost.
5.For hair extensions, in its original box, clearly untouched, unworn and odor-free-you can be removed from their box and held up to your hair to ensure correct colour, but the seal around the wefts cannot be broken. 
all hair extensions which has been used can't be exchanged or return. 

In some case, our customers need the hair urgently, we provide Fast Exchange to our customers in here.
1.Please place a new order you want before you sent the hair to us, we will ship your new hair ASAP.
2.We will give you a full refund for your returned order after we received the returned package.Please note, the returned product should be new ,unused Or we can’t accept.

                                    Repair Policy

Repair Type:
1.Detangle&Restyle the hair curl pattern
2.increase hair density
3.Repair shedding closure/wig.
Repair Charge:
1.Shipping Costs on Repair Service: The freight Back and forth will be paid by Customers.
2.Repair Fees: contact us for [email protected]